BVM CUSTOMER SERVICE - HOURS OF OPERATION MON. - FRI. 9:00 A.M. TO 12:00 P.M. and 1:30 P.M. TO 5:00 P.M. (Eastern Time, USA) 3481 State Road 419 Winter Springs, FL 32708 Phone: (407)327-6333 Fax: (407) 327-5020 It's your hobby and our business. Your success with BVM products is important to both of us. So when you call BVM during regular business hours, you get a real person on the phone - not a recorded voice and directory. Our office staff will direct your inquiry to one of our technical service people. If the best person to answer your question about a BVM product is not immediately available, we will return your call when he is. Limits of Information Our staff is very experienced with products that we manufacture and sell. Please understand that our information services are limited to BVM products. While BVM offers the most complete instruction packages in the model jet industry, we realize you may still have questions about a product, and we will answer them. BVM On The Road As our product line increases, it becomes more difficult to cover all possible parts and supplies that you may want to purchase at an event. A little fore thought can help us both. Just call us before the event and your item can usually be delivered free of freight charges at the event.