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DISCLOSURE
BVM prides itself in providing a quality product delivered to customers on time. Due to the popularity of certain products, we cannot guarantee that each item you have ordered will be in stock. If any items you ordered are not in stock, BVM will inform you immediately. Certain items such as kits and engines must be ordered directly at 407-327-6333.
If you find a quality control issue with a BVM product, please inform us by phone. It is understandable that human errors in Q.C. and handling can occur. BVM's policy is to address each issue on a case by case basis and ensure customer satisfaction.
SHIPPING
US CUSTOMERS
Most online orders are shipped via the US Postal Service via Priority Mail OR via UPS. Shipping method is chosen at the time of checkout.
Shipping times range from 2-5 days. A specific delivery time frame is not guaranteed on any class of mail, only UPS AIR shipping methods are guaranteed time frame delivery. If your order is urgent and you need it fast, please use UPS 1,2 or 3 day.
First Class Mail does not have any confirmation of Delivery. BVM will not be held liable for losses or damage to the package. If you select First Class Shipping its at your own risk.
INTERNATIONAL SALES
We offer international shipping to many countries. All shipping options displayed at checkout include product insurance and delivery confirmation with the exception of USPS Parcel Post International. Our shipping costs displayed at checkout include these services. Accepting our Shipping Terms waives any right for a loss or damage claim with BVM when selecting Parcel Post shipping method. Customers are therefore advised to select a shipping method which provides loss or damage protection such as UPS or USPS Priority International.
If you wish to make a purchase and have it shipped outside of the US and your country is not listed in the drop-down selection during the checkout process, please contact us via email to arrange for a shipping quotation and payment arrangements. The shipping quotation is provided as accurate as possible, however there may be situations where the actual shipping charge is a few dollars more or less. In these situations we will contact you to request additional funds or refund an overcharge. There are no guarantees on delivery time frames.
Please note that due to a high fraud rate, we may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles. If you have any questions, please contact us before placing your order.
FREIGHT FORWARDING
If you have selected a freight forwarder to receive your package in the US on your behalf, BVM is not responsible for loss or damage to your parcel once it has arrived at your freight forwarder. Please note- if your freight forwarder is located in Florida, you will have to pay sales tax. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.
SALES TAX
Orders shipped within the state of Florida will be charged sales tax at a rate of 7%.
RETURNS POLICY
Prior to returning any order, please contact our Customer Service for instructions:
Phone: 407-327-6333 (Monday - Friday 9 A.M. - 5 P.M. EASTERN TIME)
Email: modelers@bvmjets.com
We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines
- Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
- Returns sent COD will not be accepted.
- BVM reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
- Certain manufactures handle defective items and will not allow a return to BVM. You will be notified when you contact Customer Service if this applies to the item you have.
PAYMENTS
Credit Card
The privacy and security of your information is important to us. That's why our online checkout system uses encryption certified by Sectigo.
Once you enter our Secure Checkout, all of the information entered is securely encrypted and guaranteed to stay private.
We accept the following credit cards:
Online Order delays may occur if the shipping or billing addresses cannot be verified.
PayPal
For your convenience we offer PayPal as one of our payment options. PayPal is an accepted payment for many currencies. If PayPal is accepted for your currency, you will see that option during checkout.
All shipping, fraud prevention and backorder policies, including all other policies put in place by BVM, still apply to all orders submitted with PayPal unless otherwise noted.
Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.
